In a recent authoritative award selection for the China service outsourcing industry, Sierra Atlantic was honored as the 18th among China Top 20 Software Export Companies and the 24th among Top 25 China Service Outsourcing Companies. (A picture of the award winners, 4th from the right is representative of Sierra Atlantic) Xiaomin Zheng, Vice President [...]

More than a decade since I have been associated with global delivery based “Application Management” (read: Application Support) outsourcing, I have seen this service mature and transform.  “Application Management” outsourcing was first among American corporation CIO’s due to relative lower risk and quicker ROI. Among the first focus were; significant cost savings, SLA based services, [...]

The last game that I had worked on (Magnacarta 2) taught me some valuable lessons in development and management. Since then I’ve been thinking about what would be the next most important step in video game development. In my opinion it is better tools. Better tools make people more efficient. That way they can concentrate [...]

How about making “upgrade projects” as a part of your annual service model and bundle them into operating expenses budget as against capital expenditure spending? Companies who have invested in the right outsourcing models should challenge their vendors to reduce the intensity (or budget) of a typical R12 upgrade project. In other words the spending [...]

It is always interesting to meet with members of the investment community and hear their perspective on what an effective acquisition strategy entails.   Very seldom do outsiders understand the significance of the subjective side of an acquisition in the services industry.  Our assets are, without a doubt, comprised of groups of highly intelligent people across [...]